Expected smooth onboarding, got frustrating day-to-day hiccups
I started with hopes that the onboarding and training modules would set me up clearly and simply, but day by day, it felt more complicated. Initially, the software seemed promising; the database feature and calling tools looked well integrated. But as I tried to actually use them regularly, glitches popped up often. The dialer wouldn't always connect properly after the initial training, and automatic updates sometimes caused unexpected bugs rather than fixing problems smoothly. Each day had its own challenges instead of a steady improvement. I think I was expecting a more consistent experience over time, with less hassle once the basics were covered. Onboarding and training felt like just the start, but the real test was daily usage, and honestly, it didn't meet my expectations. I’m still a bit unsure whether this is just my setup or if the software is genuinely not stable enough for everyday work. Having better telephonic support during these times would have helped calm the frustration somewhat.