Expected smooth onboarding, got endless back and forth
I signed up expecting a straightforward process with clear guidelines, but things quickly started going south. The onboarding flow was full of glitches and confusing steps that slowed me down a lot. The database feature, which I thought would help me organize contacts easily, was glitchy and often failed to save my inputs properly. When I reached out for support, telephonic assistance was slow, and it felt like no one really understood the problems I was facing. The sales and pre-purchase information had promised much smoother handling of issues, but reality did not meet those expectations. I was hoping for automatic updates that would actually improve the software over time, yet the updates sometimes broke features I already relied on. The invoicing process was one part that worked acceptably, at least I received my bills on time with clear descriptions. Overall, the experience was frustrating at every turn except for that part. If you want a hassle-free start with reliable tools, this product may not be for you, because it didn’t handle things that went wrong in a professional or timely manner at all. I wouldn’t recommend it unless they fix these fundamental problems.