Expected smooth onboarding, got confusion and delays instead
I expected the training and onboarding process with WFHI’s software to be straightforward and supportive, but unfortunately, that was not my experience. When things didn’t go right, the support didn’t handle my issues as efficiently as I had hoped. I was expecting a structured training with clear instructions and immediate help if I faced difficulties, but what I got was unclear guidance and delayed telephonic assistance which made me frustrated. The software itself seemed complex at times, especially the database feature which was harder to understand than I thought. During the onboarding phase, I found the calling tools and dialer to be glitchy, which made the whole experience cumbersome. Payment and sign-up processes were okay, but they didn’t compensate for the struggles later. I was counting on a smooth transition into remote workflows with useful automatic updates that kept the software running properly, but instead it felt like I was repeating steps just to get basic tasks done. Overall, the experience was disappointing because expectations set by initial descriptions didn’t match the reality of the training and support provided by WFHI.