Expected smooth onboarding, got a mixed journey
I started with hopes that the onboarding process would be straightforward as promised, but my experience turned out to be a mixed bag. Initially, signing up was simple and the invoicing process was clear, which I appreciated. Training sessions were detailed and helped me understand the software's calling tools well. However, when I tried to use the dialer integrated with the database feature for my remote workflow, I faced unexpected glitches. The dialer would sometimes drop calls or freeze, causing interruptions that were frustrating during a busy day. I reached out to telephonic support, and while the staff was polite and explained some troubleshooting steps, the issue wasn't fully resolved. On the upside, automatic updates did improve the software’s stability over time, but the problem persisted intermittently. The overall workflow was hampered occasionally, which conflicted with the efficiency I was expecting. To be fair, recent updates have helped improve things, but I still encountered minor difficulties. In summary, while some aspects like sign-up and training worked well, others like consistent call performance did not completely meet my expectations, making this a somewhat uneven experience.