Expected smooth onboarding, found a lot of waiting
I approached the training sessions expecting a fairly straightforward introduction to the software and tools, but my experience was somewhat disappointing. There seemed to be a lot of repetition in the material, which felt unnecessary given my prior experience with similar platforms. Waiting times between modules were longer than I had anticipated, meaning that overall onboarding stretched over several days without much new content. While the trainers appeared knowledgeable, the pace didn’t match what I expected. I had hoped for a more efficient process that would let me start using the dialer and database more quickly. Instead, I spent significant time revisiting basic concepts and waiting for scheduled sessions, which slowed down my workflow setup. The onboarding software updates were automatic but occasionally disrupted progress, requiring further support calls. These delays and redundancies slightly diminished my enthusiasm. Although I did learn the essentials in the end, I feel the training experience could be trimmed to reduce downtime and better match users who are already somewhat familiar with remote workflow software. There was potential for a more concise and effective onboarding.