Expected smooth onboarding, ended up with glitches
I expected a smooth, step-by-step onboarding when I first started the training, but it turned out to have some issues. During the initial setup phase, some instructions were either unclear or not properly aligned with the steps on screen, which caused confusion. Also, when I encountered a software glitch, the training did not really prepare me well for such scenarios. While the training modules were comprehensive on paper, the way the program helped handle problems wasn’t very satisfying. On the plus side, the support team did offer some useful tips once contacted, which somewhat offset the negative experience. However, I had to try multiple times before I could proceed without interruption. Overall, I had hoped for better guidance through technical hiccups and faster adaptation strategies, but it was a bit disappointing. They could improve by simulating real errors and explaining how to resolve them during onboarding. It did have good things but fell short against my expectations in terms of preparedness for unexpected difficulties.