Expected smooth onboarding but some glitches happened
When I started using the WFHI training and onboarding, I expected the process to be seamless and handle errors gracefully. For the most part, it did, with clear step-by-step instructions and useful materials to guide me. However, there were moments when a step did not register correctly, and I had to restart certain segments. Calling tools sometimes lagged on days with heavier usage, causing delays during calls. I reached out to telephonic support a couple of times and found them responsive, though it took a day or two to fully resolve one of my issues. The automatic updates sometimes triggered unexpected changes, but nothing destructive. Overall, the onboarding met some of my expectations but fell short in consistently smooth operation, so it was a mixed experience where I learned but also had to troubleshoot hurdles along the way.