Expected smooth onboarding but it had its hiccups
I had fairly high hopes before starting the onboarding and training modules, expecting a seamless experience. Unfortunately, things did not go exactly as planned. The initial setup was confusing, with some unclear instructions about using the dialer and database effectively. When I faced issues during the training, the responsiveness from support was okay but not exceptional. I think they could improve how mistakes or problems are handled during early training. For example, I ran into a glitch with the calling tool that disrupted my practice sessions. Although support attempted to assist, the resolution took quite some time and was a bit frustrating. However, I must admit the software itself seems well designed, and the automatic updates do bring some quality-of-life improvements. The invoicing and payment process were straightforward and without problems, which is a plus. Overall, what I was hoping for versus what actually happened was a bit off, but I consider giving it a few more tries to see if things get better with experience.