expected smooth onboarding but got stuck in loops
I signed up hoping the onboarding would be quick and straightforward. Honestly, it felt like I spent more time repeating the same steps over and over than actually learning anything new. Each training segment seemed to cover the same material again, which was frustrating because I wanted to progress fast and start using the software. I'd wait around for the next segment to start or repeat exercises I clearly understood already. The onboarding process wasn't as streamlined as I hoped; I expected smoother transitions without so much back and forth. The dialer worked fine during the training calls, that part was okay, but otherwise most of it felt like a waste of time. Telephonic support was slow to respond when I had questions during onboarding, which added to my frustration. Finally, the invoicing and payment process was effortless and clear, so that's one positive I suppose. Overall, I'd say the onboarding and training could really improve its pacing and reduce redundancy, as it made me lose interest rather quickly after the initial enthusiasm wore off.