Expected smooth onboarding but faced some hiccups
When I first started the training, I assumed everything would run quite smoothly because the introduction promised a guided path. Initially, the online materials were well arranged, and setting up my profile was simple as expected. However, when I hit the first technical snag during the use of the calling tools, I noticed the onboarding process didn't address these issues as clearly as I had hoped. I had to spend extra time contacting support, which was helpful but not as immediate as desirable. On the positive side, I appreciated how the training platform did update automatically, so I did not have to handle manual installations or worry about outdated content. The mix of a good structure with delays in support made the experience feel uneven. Overall, I was able to complete the main steps with some patience, but my expectations for a smooth and guided introduction were only partly met. The balance between what was advertised and the actual workflow had some gaps, though it is usable for what I needed.