Expected smooth onboarding but faced daily issues
I had hoped the training and onboarding would provide a stable foundation for using the software day to day, but I found that the problems didn’t end with the initial setup. Instead of a confident use, I faced persistent issues with the dialer glitches and delays in updates. These knocked my routine off course regularly. The routine telephonic support was polite, but not always able to resolve new problems quickly. I expected continuous training support to help adjust to updates, but that was lacking. The invoicing process was generally clear, but these technical annoyances made me doubt if the system could be relied upon for steady workflows. I hoped for a friendly learning curve but found ongoing hurdles that interfered with my daily tasks.