Expected smooth onboarding but faced a few hiccups
When I first signed up, I expected the training and onboarding to be seamless given the promises, but it wasn’t entirely smooth. Some steps in the training module were clear, especially around using the calling tools and managing the database, which helped me get a basic workflow running. However, when I encountered a glitch with the dialer during a live session, the training didn’t really prepare me for that. I reached out to support, and while their phone assistance was patient, the fix took longer than I hoped. Eventually, I got back on track and finished the onboarding, but I kept circling back to how I wish they had more troubleshooting built into the training itself. The automatic updates sometimes reset a few settings I had changed, causing confusion early on as well. So overall, it worked in parts but the support and training could improve to handle unexpected hiccups better. Still, I feel I’m on my way but it’s been a bit of a mixed experience.