Expected smooth onboarding but experienced delayed access and unclear info
Before signing up with WFHI, I expected the sales and pre-purchase experience to be straightforward and transparent, especially since I planned to use their software and calling tools extensively. Unfortunately, that wasn't what happened. The onboarding process was slower than what I was led to expect; it took a noticeable time before I could access the full software features. Information about payment and invoicing was kind of unclear at first, making the entire sign-up feel less user-friendly than promised. Also, I expected the dialer to be ready to use quickly, but I had to wait for support to step in and clarify steps before it worked well. I did find that once support was involved, things improved considerably, so not everything was negative. Yet, comparing my expectations to reality, it felt like some elements were oversold or at least not described clearly enough ahead of time. In general, the sales and customer journey could have been smoother and better communicated to match what new users might reasonably expect.