Expected smooth onboarding but encountered delays
I was expecting a smooth onboarding experience based on initial information, but my actual process was uneven in parts. The sign-up and invoicing steps went as planned and were quite efficient. However, when errors occurred in the database syncing and calling tools, I found the recovery process slow and unclear. It felt like the automatic updates sometimes caused new glitches rather than resolving any problems promptly. Support was available over the phone but often took time to respond, which added to delays. While certain features like the dialer worked well once fully set up, the overall experience was marred by interruptions and the need for repeated follow-ups. I had hoped for quicker resolutions when things went wrong, but instead I spent more time troubleshooting than anticipated. On the bright side, the final result was usable software that fits my needs once running properly, though the path there was less straightforward than I had expected. In future, a more robust system for handling faults and better support response times would make a noticeable difference.