Expected smooth onboarding but daily training was disappointing
I signed up hoping that training and onboarding would be straightforward and user-friendly, but everyday experience was quite frustrating. The training materials often felt repetitive and didn’t clarify the day-to-day processes properly. Instead of getting easier, navigating the dashboard became more confusing as days passed. Instructions were sometimes vague, and I couldn’t find continuous support when I needed help. The onboarding flow also lacked customization for individual needs, which made following it tedious. I expected a consistent, guided approach but what I received was a struggle to keep up with unclear modules and slow responses to queries. The dialer and calling tools were not integrated effectively into the training, so I had to figure out a lot myself with little assistance. Overall, my engagement with the training was disappointing. I cannot say that the process was adequate or supportive enough to make me comfortable with the platform operations.