Expected smooth onboarding but daily glitches spoiled it
I had high hopes for the training and onboarding process, expecting it to be straightforward from start to finish. Initially, the introductory session was fine and I managed to learn some basics. However, day-to-day the software was unpredictable; calls dropped unexpectedly and the dialer would freeze sometimes when I was trying to manage my workflow. The database updates, which were supposed to be automatic, at times failed to sync properly, causing confusion and repeated manual corrections. Telephonic support was patient but often slow to offer solutions, making the wait frustrating when issues occurred during active hours. I appreciate the attempt to guide me through onboarding but the regular glitches really impacted my ability to use it effectively day by day. So while I expected a smooth journey, what I got was a lot of disruptions and a steep troubleshooting curve I wasn’t prepared for. It seemed promising but turned out to be difficult to maintain consistent productivity with these ongoing problems.