Expected smooth handling, got better problem-solving
I had some reservations about whether the software and training would smoothly handle glitches, but the experience was more positive than I anticipated. Initially, when the dialer system had connectivity issues, I expected delays and little support. Instead, the automatic updates swiftly addressed the problem, and the telephonic support I called was responsive and efficient. The onboarding process was clear, and the billing went without friction, which helped in getting started without stress. I appreciate that the database feature integrated well with my workflow even during these hiccups. My overall expectation was modest, but the way issues were resolved exceeded what I thought would happen. Though it wasn’t perfect, the assistance and proactive updates made the experience reassuring.