Expected smooth handling but it turned complicated
I went into the process thinking things would be straightforward and professional because of the initial explanations given by the sales staff. They promised a quick resolution if anything went wrong. Things started well; the sign-up was clear and invoicing seemed transparent. But as soon as I hit a snag during training registration, the follow-up from sales was lacking. I reached out multiple times with questions about my account access, but the responses were slow and sometimes didn’t directly address my concerns. As a result, I had to figure out certain parts on my own, which was frustrating. Eventually, support helped correct the course, but the initial problem handling was not in line with what I expected. The software itself and its features looked promising, but the pre-purchase communication around problem handling left me somewhat disappointed. I feel clearer processes here would help future customers avoid similar frustrations.