Expected smooth flow but there was some waiting
I was expecting a seamless onboarding and sales process with WFHI, based on the initial information presented. The sign-up and payment steps mostly followed what I had anticipated, although there was a bit of repetition in the invoicing details that required confirming the same information more than once. Waiting times occurred at moments when I needed help from the telephonic support team during setup, which I had not expected to last as long as it did. However, once the software was fully active, the calling tools, dialer, and database functions worked fairly well without much delay. The automatic updates did not disrupt my workflow, which was a positive surprise. The training provided was thorough, though I wished there had been more clarity about repeat verification processes early on, which would have avoided some of the redundant steps I faced. Overall, the expectation of a smooth, linear process was only partly met given these hiccups, but I was able to work through them with patience. This left me with a mixed impression of convenience and some avoidable delays during the initial phases.