Expected smooth but got a bit of a mess after the first week
I was really hopeful about the training and onboarding after signing up. The first session felt promising with basic navigation and setup, but it quickly got complicated once I started using the software day to day. Some features didn’t behave the way the onboarding suggested they would, especially when trying to integrate the dialer with the database. I had to spend extra time figuring things out on my own, which wasn’t what I expected. On the plus side, automatic updates didn’t disrupt my workflow much and the telephonic support was responsive when I finally reached them. However, the whole process felt slower than it appeared during the initial training, and I often found myself revisiting materials because the guidance seemed to only scratch the surface. Honestly, managing the calling tools took a little longer each day than I liked, and I wish the onboarding had prepared me better for those quirks. So, while a few things went okay, the overall daily experience was more frustrating than I had anticipated, which made me rethink my enthusiasm for sticking with it.