expected smooth but faced frequent glitches
When I first started using the software, my expectations were that it would reliably support my remote workflow without hiccups. However, day to day, I faced repeated issues especially with the dialer tool and database synchronization which slowed down my operations. The automatic updates often caused the system to reboot at inconvenient times, interrupting ongoing calls and work. Although telephonic support was reachable, their solutions were sometimes generic and did not fully resolve the problems, leaving me to troubleshoot on my own frequently. The invoicing and payment process was the only thing that remained without any major problems, which at least kept the administrative side straightforward. Onboarding was a bit disorganized in terms of timing, and the training only partially covered the real-life usage situations I encountered later. Overall the software needed to be more reliable to match what was promised because the daily disruptions undermined productivity. I wanted something that just worked consistently but unfortunately that was not my experience over several weeks.