Expected smooth but daily use was rocky
At first, the onboarding was fine; I was able to sign up without much trouble and received invoices promptly. But when I started using the software day to day, it wasn’t as smooth as I expected. The dialer sometimes froze mid-call, which was frustrating, and at times, calls dropped unexpectedly. The database feature, which I hoped would be a game-changer, occasionally had syncing issues, so inputs I made one day wouldn’t show up the next. Automatic updates rolled out a couple of times during my usage but didn’t seem to improve stability as much as I had hoped. Telephonic support was reachable, but the wait times could be long, so getting immediate help wasn’t always an option. Although the sign-up and invoicing process worked as expected, the daily glitches made me question whether this software could fully support my remote workflows. It fell short of the steady experience I was looking for, making my routine more complicated than it needed to be.