Expected smooth billing but your process caused issues
I expected a straightforward billing and payment process from WFHI, but my experience was quite the opposite. When a payment mistake happened, I found that resolving it took longer than I anticipated and required multiple calls to your telephonic support. I thought the invoicing system would be more transparent and automated, yet I had to manually follow up every time there was an update or correction. The invoice format itself sometimes lacked clarity, making it hard to reconcile with my records. You need to improve the payment handling and support responsiveness to align with customers' expectations. The one positive was that once my issue was sorted, the system did reflect changes correctly after automatic updates, but the journey to that point was frustrating and less efficient than promised.