Expected smooth billing but mila thoda confused experience
Jab maine sign-up kiya, maine expect kiya tha ki billing straightforward hogi, par wahi kahani nahi thi. Pehle invoice samajhna thoda mushkil tha, kuch chize clear nahi thi jaise ki charges ka breakdown. Payment gateway se guzra, wo theek tha, confirmation bhi samooh mila. Par baad mein jab help ki zarurat padi, toh telephonic support thoda slow tha, ab mujhe lag raha hai ki agli baar bhi mujhe unke help ki zarurat padegi, jo thoda thaka dene wala hai. Maine unko bataya ki mujhe thoda jyada clarity chahiye payment terms mein, par shayad wo process abhi bhi streamline nahi hai. Overall, billing aur payments ke angle se feeling thodi mixed hai, kyunki software aur invoice system toh kaam kar rahe hain, but clarity aur quick help milna ab tak thoda challenge raha hai. Aage bhi mujhe lagta hai ki mujhe unki helpline ko call karna padega, kyunki har baar jo confusion lagta hai wo easily solve nahi hota. Thoda aur simple aur transparent process hona chahiye taaki users ko baar baar samjhane ki zarurat na pade.