Expected slower responses but got decent communication
Before purchasing the software, I expected the response times from the sales and support teams to be slower given the typical pacing of services in the sector. However, I was pleasantly surprised to find that communication was reasonably prompt and consistent. The representatives addressed my questions about invoicing and the onboarding process without undue delay. While the training and instructions for the dialer and database features were helpful, there was occasionally some minor lag in clarifying finer details, which I think could be improved further. Nonetheless, the overall experience was more responsive than anticipated. I might have wished for a bit more proactive follow-up, but the balance between expectation and delivery mostly favorably aligned. This made the decision to move forward more comfortable, even if a few small improvements in communication flow could elevate the experience further.