Expected slow responses but got mostly prompt help
I wasn’t expecting the support to be very responsive simply because with most software tools I’ve used before, telephonic and priority assistance tend to be slow. That said, the team managing communication here surprised me by answering most of my calls within a reasonable time and giving clear advice. There were moments when I had to wait or follow up again, especially during peak hours, but compared to some other services, this was quite acceptable. The explanations I received were helpful although occasionally I wished for more detailed guidance in complex cases. Overall, I expected slow responses that might slow down my onboarding, but the actual experience was better than that. They did their best to deal with any issues I called about quickly, balancing efficient troubleshooting with patient explanations. This made the whole process more manageable even when things didn’t go perfectly at first. So while not perfect, their support met or exceeded my neutral expectations without much complaint.