Expected slow replies, got fast ones again and again
I had been told repeatedly that the training and onboarding process with WFHI might be slow or unresponsive, honestly I was bracing for delays or unreturned calls. But from the start, the team responded promptly to my queries, even late in the day. It’s odd saying this because I’ve mentioned it before, but every email and call I made got acknowledged quickly, which honestly surprised me a lot compared to what I expected. The onboarding steps were clear enough, although some parts required a little back and forth via phone to fully understand. Still, the responsiveness made that tolerable rather than frustrating. Overall, while I was wary going in, the people supporting the training and onboarding here consistently proved they respect the customer’s time and questions, which is rare especially when you have a lot to set up with software and dialing tools. It made the difference between feeling stuck or moving forward step-by-step. I wish everyone communicated this well, but at least here I can say what was promised in terms of responsiveness was actually delivered without me begging for replies or chasing support.