2 out of 52 of 5Verified purchaseSupport and communication
Expected simpler support, got more confusion
I reached out to their telephonic support multiple times and each time I felt like I was explaining the same issues all over again. They were polite but the answers didn't really help me get what I needed. It was frustrating trying to navigate the software with insufficient guidance. At least the live chat was responsive, which is something I appreciated. But honestly, I expected a more straightforward and helpful communication flow considering these are paid services. It felt like the support process added unnecessary delays. By the end, I was still not sure if the solutions offered actually addressed my core problems or if I was just set up to keep waiting.