Expected simpler software but had to figure out quite a lot myself
At the beginning, I expected the software to be more user-friendly out of the box, with less need for extensive setup on my part. There was one particular moment when I was trying to configure access permissions across the database, and it took me quite some time to figure out the workflow because the interface was not very intuitive. Some options weren’t clearly labeled, so I wasted time guessing or searching for help articles. That said, I did find that once you get past the initial learning curve, the calling tools and dialer work reliably and fit the remote workflow well. The automatic updates rolled out without interrupting work, which was appreciated. The invoicing and payment portal was easy enough to navigate, which was one of the smoother parts of the experience. However, overall, I would have preferred less trial and error because I initially thought the onboarding and training would cover these details more comprehensively. So, it was a bit of work figuring out myself, though the end result was functional and satisfactory for my needs.