Expected simpler sales info but actual experience was more complex
Before signing up for the software and training, I had a fairly clear idea of what to expect based on the online materials and initial sales conversations. I thought the process would be quite straightforward with simple, transparent pricing and a clear onboarding sequence. However, what I encountered was a bit different from those expectations. The invoicing was detailed but somewhat confusing, with payment schedules that took me by surprise despite the initial overview. I anticipated a smoother on-ramp through training where each stage would match the explanation provided before purchase. Instead, I found myself working out some steps on my own because the training modules assumed a bit more familiarity than I had. That said, the actual software access was arranged without any hassle, which was as expected. The support team was always polite, though I felt the responses sometimes didn't fully address my questions. Overall, while there were positive aspects such as receiving the software promptly and basic help when needed, the mismatch between what I thought I'd get and what really happened meant I was left slightly dissatisfied. I guess I can understand if some users prefer a more self-directed approach, but for me, the lack of completely clear alignment with initial expectations meant the experience fell a bit short of what I hoped.