Expected simpler pre-purchase steps but pleasantly surprised overall
I thought the pre-purchase process would be more complicated than it really was. Having used other platforms before, I expected more back-and-forth or confusing setups just to get started. But with WFHI, the sign-up and invoicing was much more straightforward than I imagined. Of course, there were minor points where I wished the documentation was clearer, especially about how automatic updates might affect the workflow, which was not the case elsewhere. They gave me decent telephonic support when I called, which made a difference compared to past vendors who were harder to reach. On balance, I got a better onboarding experience and felt more confident compared to my previous software experiences. So although not perfect, the good mostly outweighed the bad.