Expected simpler instructions but got clear explanations once I asked
Initially, I expected the onboarding and support to be more straightforward with very simple, step-by-step instructions provided upfront. However, that wasn’t always the case. What impressed me was that when I reached out for help, the support team communicated quite clearly, breaking down what was needed to resolve my queries. Particularly one interaction stood out when I faced issues with the dialer. The person on the call explained each step I needed to check on my dashboard carefully and repeated parts as needed, which was helpful. For the earlier stages, I had hoped for more proactive guidance or at least a concise walkthrough during the training sessions. The rest of the process was fairly smooth, and I felt relatively confident using the software after those clarifications. Still, a more organized initial explanation or training would have made things easier from the get-go and avoided some confusion.