Expected simpler help, got a bit more complexity
Reflecting back, I initially expected that billing and payments would be straightforward and self-explanatory with WFHI’s system. While the invoicing was generally clear and the automatic updates helped keep the software current without intervention, I found a few aspects required extra help and guidance that I hadn’t anticipated. For example, during setup I needed telephonic support a couple of times to understand how to manage monthly billing cycles and adjust database entries properly. Although the support team was polite and helpful, I expected to solve these on my own based on the training materials. The payment process worked smoothly once I figured it out, but I know I might need to call support again in future if anything changes or becomes less intuitive. Overall, while the system is functional and mostly user-friendly, some aspects of billing and payments are more complex than they seem at the beginning and might require assistance beyond what I originally thought.