expected simpler billing, but overall it works fine
I expected the billing and payment process to be more straightforward from the start, given it’s a software platform and I wasn’t new to this kind of thing. Initial setup and receiving invoices were a bit confusing and required some back and forth with support. But after a few billing cycles, it settled down and started behaving more intuitively day to day. Automatic reminders helped me keep track without much effort. The only reservation I have is occasional lag in reflecting payments on the dashboard, which can be frustrating when you want quick confirmation. Otherwise, payment options are decent and invoices are generally clear enough once you get used to the layout. Telephonic support was polite and responsive but sometimes slow to follow up on detailed queries related to invoicing. So, my experience evolved to mostly smooth, although the start was bumpier than I hoped. Still, overall it’s practical and manageable for regular use.