Expected simple terms but found confusing labels
When I first started the onboarding process, I assumed it would be pretty straightforward and the training materials would have clear and simple explanations. However, I soon found that the wording and labels used throughout the software and training were a bit confusing. Sometimes the terms for different features, like the dialer or the database sections, didn't seem to match what I expected from the way they were described. I kept circling back to the training modules trying to figure out what certain instructions really meant, which slowed me down. It felt like they assumed a higher level of prior knowledge than I had, so I was constantly pausing and re-reading. The invoicing and payment process was okay, but even there a few labels were ambiguous. I expected more clarity, especially since the whole point of an onboarding and training system is to make me comfortable, and this didn't happen fully. Despite this, I did find some parts of the training helpful, though I still often felt unsure if I was using the software the right way or not. Overall, my expectations for clear wording weren't quite met.