Expected simple setup, got some ongoing help too, which was great
I went into this expecting to handle most of the setup on my own once I had the initial training and software access, thinking afterwards it would be pretty hands-off. What surprised me was how responsive the support was throughout the weeks afterward, especially when I had questions about the dialer settings and syncing the database properly. While the setup had some one-off steps like registering and paying invoices, I realized the ongoing help meant I wasn’t stuck whenever I hit a snag. I kind of appreciated that because it saved me time and frustration. There were times when I called support not just for the initial problems but for adjustments as I got more comfortable using the tools. So, although I figured I’d just be using the software mostly solo, knowing that the telephonic support was reliable made the whole experience smoother than I expected. It definitely changed my expectations about what kind of assistance they provide beyond just the start.