4 out of 54 of 5Verified purchaseSupport and communication
expected simple labels, got more confusing ones honestly
I signed up thinking the support communication would be straightforward as promised. Instead, a lot of wording and labels felt off and made simple tasks tricky. I can't count how many times I had to explain what I meant just so they understood the issue. Onboarding had a decent pace, but those unclear instructions threw me off a bit at the database setup stage. Training materials were okay but sometimes used overly technical terms when plain language would have helped more. It's like I was ready for a faster process, but stuff felt tangled up in jargon instead. Despite this, the telephonic support was somewhat helpful, though that wording problem did drag things down unexpectedly.