expected simple labels but got that plus more
When I started the training and onboarding, I thought the wording and labels would be pretty straightforward, which they were for the most part. There was one moment in the dashboard when I was clicking around the dialer settings and saw a label that read 'call disposition categories.' I wasn’t sure what that meant right away until the video tutorial explained it in a very clear way, then it made sense and helped me organize my calls better. Apart from that, the rest of the interface felt intuitive, but I can’t pinpoint any other specific moments off the top of my head. The training sessions were paced well and didn’t overload me with jargon, which was nice. Signing up was hassle-free, and payments were transparent through the portal too. I also liked that each update seemed to improve something little but meaningful without changing the overall feel I had come to get used to. Overall, the wording and labels mostly matched my expectations, and the one bit that was confusing turned out to be well supported.