Expected simple labels but actually found confusing terms everywhere
I was quite excited to start with WFHI because I thought the software would be user-friendly based on their promises. However, right from the sign-up screen, I found that many labels and instructions were confusing or inconsistent. The terms used on buttons and menus didn’t match up with what the training said, leaving me guessing from the first use whether I was clicking the right options. Trying to understand how automatic updates affected the calling tools added to the confusion—the descriptions were vague, and the layout felt cluttered. I hoped telephonic support would clear things up quickly, but even there, the guidance seemed generic and didn’t address the specific wording problems I faced. When it came to invoicing and payment steps, the terminology again felt unfamiliar and raised more questions. Overall, the experience was disappointing since the whole purpose of such software is to be straightforward. I expected a smooth, clearly labeled interface but instead stumbled through jargon and unclear instructions all along the setup path, making this more frustrating than helpful.