Expected Simple Guidance, Got Confusing Support Calls
I was really hopeful that the support from WFHI would help me get my calling tool and database integration sorted quickly, especially since the sign-up and initial access went smoothly enough. However, when I tried to reach out by phone for clear instructions, I found the process quite frustrating. The support staff asked me for details and steps that seemed unnecessary at first and expected me to try solutions that were already covered in the training I had attended. This felt like a waste of time, and the guidance was not as straightforward as I had expected. Though the telephonic support was polite, their instructions were sometimes confusing or contradictory, which made resolving the issue difficult. Additionally, the waiting time to get connected to a representative was longer than I had anticipated, making me question the efficiency of the support process. What I wanted was clear and easy guidance to help me finish setup, but instead, I felt like I was being put through a lot of back and forth without real progress. I had expected a smoother experience compared to what I actually got, and it left me quite frustrated overall.