Expected simple, found complex: onboarding was a struggle
When I started with the training and onboarding, I expected a straightforward flow to get me up to speed fast, but that wasn’t really the case. Finding the specific modules I needed was more confusing than I thought it would be because the categorization didn’t match what I was looking for. I had to manually search through several sections, which slowed me down a lot. The platform did update automatically, so at least the content felt fresh without me needing to do anything. Yet, the actual onboarding instructions lacked clarity, and I found myself toggling between tabs to locate the right toolsets. On the plus side, the calling tools were at least accessible once I passed the training phase. Still, I wish the initial steps had been more intuitive—the whole process felt like it required patience rather than being designed for quick setup. So, while some parts technically did the job, overall it wasn’t the smooth experience I expected when signing up for WFHI.