Expected simple explanations, got mostly clear guidance
When I was considering WFHI services, I expected that all explanations regarding the software and training would be perfectly clear and simple from the start. From the sales and pre-purchase conversations, one specific moment stands out where a representative patiently clarified the differences between the software features and training modules, which really helped me understand what to expect. Beyond that, a lot of the information was presented quite generally, leaving me to figure out some specifics on my own later during onboarding and use. Still, this initial clear explanation gave me a good starting point, and as I progressed, I found that most things were adequately explained through the user interface and support channels. Overall, although the entire process wasn't explicitly detailed from the beginning, I received enough guidance to feel informed. The gap between my expectation of a perfectly transparent presentation and the actual partial clarity was manageable. It was a positive surprise to have a particular discussion that set much of the tone for my later experience.