Expected simple explanations but got confusion instead
I expected the support team to give me clear and straightforward guidance when I ran into problems, but what I got was frustratingly unclear communication. From the beginning, I hoped they would explain the steps in an easy-to-understand way, especially since I was new to using this kind of remote workflow software. Instead, the responses left me more confused, with vague answers and lots of back-and-forth that took longer than it should have. It felt like what was promised about telephonic support was not fulfilled in practice. The sign-up process was fairly simple, but once issues popped up, the lack of clear communication made it hard to resolve them in time. It contrasted sharply with my expectations from their training and onboarding information, which seemed well set up on paper. Overall, the support communication did not meet the clarity and helpfulness I was counting on, making my experience disappointing and stressful.