Expected simple, but ended up clueless and unsure
I started with WFHI hoping the training and onboarding would give me real confidence in using the software smoothly. Unfortunately, by the end of the process, I felt anything but confident. The training felt disorganized and the steps didn’t clearly build on each other, so I kept getting lost on how to properly use the dialer and manage the calling tools. The support calls sometimes helped a little, but often I was left with more questions than answers. The automatic updates seemed to change things randomly, which made me feel like I was constantly chasing after the right way to do things. The sign-up and payment system worked okay, but all the confusing parts of the software left me frustrated overall. I wanted to feel ready and sure by the end, but it felt like I was supposed to figure out a lot on my own without enough guidance. I really expected to be competent with the workflow after the training, but instead I ended up feeling uncertain and overwhelmed, wishing the process was clearer and more straightforward.