Expected simple billing, but got confusing steps instead
I honestly thought billing and payment process would be straightforward, maybe a quick sign-up followed by a clear invoice, and that's it. But no, the sequence felt all over the place. First, there was an invoice popping up before I even finished onboarding, which didn't make sense because I hadn't used anything yet. Then, the payment portal had multiple layers that seemed redundant, and I kept circling back to where I started. Also, some notifications about payments arrived out of order, so I wasn't sure if the payment went through or still pending. Eventually, I realized the steps weren’t in a logical flow, which made the whole thing more frustrating than it needed to be. It took me longer to sort this than I anticipated, as I kept rechecking emails and dashboard alerts. Frankly, I expected a smoother sequence that would guide me from sign-up, invoice, then payment, but that clarity was missing overall.