Expected shorter waits, but support was patient

Expected shorter waits, but support was patient

I was surprised that support calls sometimes required repeating my issues, which was more than I expected. However, the team stayed patient and walked me through all the steps carefully during the telephonic assistance. The wait time to connect was reasonable, slightly longer than I had hoped but not frustrating. The process from sign-up through invoicing was smooth, but when I encountered questions, I thought support might respond faster. Still, the overall experience felt better than other services I used before, where waiting was much longer. So while I anticipated less repetition and quicker responses, the support quality made up for those small delays.