Expected setup to be simpler but it was not
I expected that once I purchased the software and got the initial setup done, the ongoing process would be straightforward with minimal effort. However, the support communication was very frustrating. Initially, setting everything up felt like a one-time task, but it turned out that continuous follow-ups and repeated troubleshooting were necessary. The telephonic support wasn’t very helpful in addressing recurring problems, and it required me to spend a lot of time explaining the same issues over and over. I anticipated smoother invoicing and payment procedures, but inconsistencies left me confused and delayed my workflow. The automatic updates sometimes disrupted existing setups rather than improving them, which wasn’t what I expected. Overall, the setup and communication required much more time and effort than I thought, and it did not match my expectations for a seamless software experience. I feel that if someone prefers a process that doesn’t need frequent intervention after the initial setup, this would be disappointing. From what I experienced, it was far more complicated and time-consuming than I hoped. Honestly, the software just did not work well for me, and the ongoing maintenance was a continuous struggle.