Expected sequential steps, but onboarding was somewhat jumbled
I had expected the training and onboarding schedule to follow a clear, logical sequence from start to finish. Instead, the flow felt somewhat scattered and at times redundant. I was ready for the basic introductory modules first, then moving gradually to advanced software usage, but the sessions jumped around a bit. For example, the dialer training came before proper database handling, which felt out of order. It made understanding the workflow a bit tiring because I had to backtrack several times. Despite this, the overall content was beneficial and eventually it did all make sense once I pieced it together. I wish the steps had simply been arranged more sensibly since I have explained similar setups before and know how useful a neat order is. Still, the support team’s help was good enough that it softened the inconvenience somewhat. So yes, what I expected and what I got were misaligned but to some degree manageable.