Expected seamless support but often faced delays
My overall experience with support and communication started out hopeful given their initial guidance during setup, but as days passed, I noticed the service did not live up to those early expectations. Initially, their help for the dialer setup was okay, though not exceptional. Yet what truly disappointed me was the inconsistent responsiveness during routine issues encountered day to day. At one point, a glitch with the database syncing repeatedly caused disruptions, and although I assumed help would arrive promptly, there were significant delays before support replied or suggestions came through. The telephonic support felt patchy, and the communication often lacked clarity. Only once did I find the automatic update process worked smoothly without causing workflow interruptions, which I guess was a positive. But overall, the ongoing support experience left me frustrated, as I went in expecting steadier assistance throughout use, not to run into repeated problems that mostly had to be solved by trial and error on my own.