Expected seamless support but mostly had to figure out myself

Expected seamless support but mostly had to figure out myself

I was hoping that telephonic support would be more proactive and guide me clearly whenever I hit a problem. Instead, I found that a lot of the time I had to troubleshoot on my own because explanations were limited or unclear. The communication wasn’t very frequent and sometimes I felt I was waiting too long for answers that didn’t fully clarify my issues. That said, when I did finally get through, the staff were polite and solved one of my problems efficiently. But overall, I expected a smoother hand-holding experience during setup and use. For basic queries, I had to rely heavily on online materials rather than immediate support, which was disappointing and made the learning curve harder than it should have been.